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PC Richards a Rip Off

FARMINDALE, NEW YORK -- September 2007, purchased a Malbar Washer Dryer WD1000 combo unit w/ a 3 yr extended service plan. Was delivered by Malbar within a couple of days. Months after, reading the literature it was apparent that Malbar omitted packaging the shipping bolts required to move the machine. I called back and insisted on having it. The pissed off Tech dropped it off along w/ some extended hoses that I had bought. August 2009, I moved from Astoria to Manhattan, personally installed the bolts (thought I was qualified in having my Master'??s in Engineering) and ensured that the reputable, moving company moved the unit in the upright position.
 
The machine was then reinstalled and worked well until June 23, 2010. That night during the washing cycle, there was a loud explosion along w/ sparking and smoke coming from the top of the machine. I hastily unplugged it, disconnected the plumbing and pulled it off the wall to ensure that it did not catch the building on fire. Next day I called Malbar to set up service, spoke to Nancy (nice lady) and explained what happened. She had asked if I had moved (nothing else), and asked me to update my address w/ both Malbar and PC Richards, I did. Service Tech came out, same guy that installed the machine, pissed that he could not get parking, and started arguing w/ me from the front door..
 
"This is not the same address, why did you move the machine? Why did you move the machine? I can't deal w/ this **" Additionally, he did not remove any panels of the machine, continued arguing, and started writing. When I engaged him, thinking that he was over his parking woes, he stated that the machine had "?structural damages causing the electrical sparking incurred due to the move"¯. I asked, "all that by just looking at the machine?" He responded "yeah smart guy. Deal w/ it. Wait for the report¯."
 
As soon as he left, I called Nancy to report his unprofessional conduct. Her response "He'??s usually like that." Called PC Richard & Son few days later, and spoke to several folks. One stated that they'??ll send a PC Richards tech to check it out and would call back when appointment was confirmed, still waiting! I called back on 7/6/10 to follow up, spoke to Cassidy (refused to give her last name), who informed, that due to "??customer neglect"?¯ I voided my warranty stating that I had moved the machine without the shipping bolts as indicated in Malbar's report. I couldn't believe it, and asked her to send out their PC Richards Tech to confirm that. She responded "it's your word against theirs".
 
No need to confirm! I asked for their NYC consumer affairs ID#, she stated that they did not have one. Asked her to check w/ her supervisor which she did stating that they did not have a NYC Consumer Affairs ID#! I explained that they were breaking the law and furnished her w/ the ID #. I couldn't believe it, a company like PC Richards and Son's lacks the professionalism. The integrity, the rational to properly investigate legitimate consumer concerns only to advocate the capitalistic gains for both their manufactures and themselves. I would never patronize PC Richards and their warranty ever again. Apparently, their spin on their customers are "??there goes another sucker!"?¯

To know more click link:- http://mythreecents.com/reviews/pc-richards
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