I am probably among the easiest customers P C Richard & Son in Paramus NJ have seen. I wanted a TV, knew the exact model and size I wanted, had the money in hand, and just wanted a competitive rate from Best Buy. The customer service at the Paramus store P C Richard & Son is a joke. They don't know their products. They don't know what the cost of items are. And when I asked what the final cost would be tv+tax+delivery, our ineffecient salesman said it would be too much trouble to look that up unless it was for the actual sale. But because their price was a few hunderd dollars less than Best Buy I bought the TV. Since then I have had nothing but trouble from each and every person I have talked to at P C Richard & Son. It took me 1 hour on the phone to change my delivery date. I was also told at the store that I could call up 24 hours before hand to get a time of when the tv would be delivered. I have now called 24 hours before hand, and they say I have to wait until the morning of to find out what my 4 hour window will be. I will NEVER buy another items from this store again. I would have much rather paid the extra $200 at Best Buy to avoid all this hassel. After this experience I will make sure no one I know gives a penny to this poorly run company.

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