Title of your PC Richards - Service dept is very disappointingnew page
We purchased an LG refrigerator from PC Richards 2 yrs ago, and purchased an extended warranty.First the freezer did not get cold enough.
We called service and a technician said it was the freezer relay, and he would order the parts. While waiting for the parts the refrigerator stopped working , we called for service again and they said it was the compressor and the part would be overnighted.
No parts showed up and PC Richards is in no hurry.We had to throw out over $200 worth of food and have been without a freezer and refrigerator for nearly 2 weeks.
Click on the link if you want to know more: http://www.yelp.com/biz/p-c-richard-and-son-new-york-city-union-square